At Aleph Technologies, we value our customers and aim to provide the best software solutions and services. This Return and Refund Policy outlines the terms and conditions under which returns, cancellations, and refunds are processed. By using our services or purchasing from us, you agree to this policy.
1. General Policy
1.1. Eligibility for Returns or Refunds
Due to the nature of software products and services, eligibility for returns or refunds depends on the following conditions:
- Software Products: Refunds are only provided for defective or malfunctioning software that cannot be resolved through support services.
- Subscription Services: Refunds for subscription-based services are provided in accordance with the cancellation terms outlined below.
- Custom Development Services: Deposits or fees for custom development work are non-refundable once the project has commenced unless otherwise agreed in writing.
2. Software Products
2.1. Non-Refundable Items
- Digital downloads or software licenses that have already been delivered or activated are non-refundable.
- Products purchased through third-party platforms are subject to the return policies of the respective platforms.
2.2. Defective Software
If you encounter technical issues with purchased software, we will work to resolve the issue. If the issue cannot be resolved, you may be eligible for a refund within 30 days of purchase. To initiate a return for defective software:
- Contact our support team at [email protected].
- Provide proof of purchase and a detailed description of the issue.
2.3. Trial and Evaluation
We encourage users to utilize free trials (if available) to evaluate the product before purchase. Refunds will not be provided for reasons such as “change of mind” after purchase.
3. Subscription Services
3.1. Billing and Cancellations
- Subscriptions renew automatically at the end of each billing cycle. You may cancel your subscription at any time by contacting us at [Insert Contact Information] or through your account dashboard.
- If you cancel before the next billing cycle, your subscription will remain active until the end of the current billing period, and no refunds will be provided for the remaining duration of the cycle.
3.2. Refunds for Subscriptions
Refunds for subscription payments are only provided in the following cases:
- Billing errors caused by Aleph Technologies.
- Significant service outages affecting your use of the subscription, where no resolution was provided within a reasonable timeframe.
4. Custom Development Services
4.1. Non-Refundable Deposits
Deposits paid for custom software development are non-refundable once the project has commenced. This is because resources and efforts are allocated based on the agreed project scope.
4.2. Project Cancellation
If you decide to cancel the project before its completion, partial refunds may be provided at our discretion, depending on the amount of work completed and any expenses incurred.
5. Requesting a Return or Refund
To initiate a return or refund request, please follow these steps:
- Contact Us:
Send an email to [Insert Contact Email] or call us at [Insert Phone Number]. - Provide Documentation:
Include your order number, proof of purchase, and a detailed explanation of your request. - Processing Time:
Once your request is received, we will review it and respond within 5 business days. Approved refunds will be processed within 10 business days.
6. Exceptions
6.1. Free Products and Trial Versions
Products or services offered free of charge, including trial versions, are not eligible for returns or refunds.
6.2. Third-Party Purchases
Products or services purchased through third-party vendors or platforms are subject to the respective vendor’s return and refund policies. Aleph Technologies is not responsible for refunds in such cases.
7. Contact Us
If you have any questions or concerns regarding this Return and Refund Policy, please reach out to us:
Aleph Technologies
Email: [email protected]
Phone: +94706648484